Legal

Terms of use

The agreement between you and Porchlight Living (Pty) Ltd when you use Porchlight. Last updated 12 October 2026.

1. What Porchlight is

Porchlight is software that helps property owners and tenants keep the records of a tenancy in one place. We are not a letting agent or property practitioner. We don’t find tenants, act for owners, give legal advice, or receive or hold rent. Rent is paid directly between tenant and owner.

2. Your account

You must give accurate information and keep your sign-in safe. Owners must be 18 or older. Owners confirm they have the right to add the information of the people on their lease, and tenants join by invitation.

3. Plans and payment

Pilot Light is free. Paid plans are billed monthly or yearly in advance through a registered payment provider. You may cancel a new paid plan within 7 days for a full refund (the cooling-off period under section 44 of the Electronic Communications and Transactions Act). After that you can cancel any time and keep the plan until the end of the period you paid for. We give at least 30 days’ notice of any price change.

4. Storage

Each plan includes the storage shown on the pricing page. If you reach it, new uploads pause until you free up space or change plans. We never delete your records for going over your limit.

5. Your content

What you upload stays yours. You give us permission to store and display it only to provide the service. Don’t upload anything unlawful or anything you don’t have the right to share.

6. Fair use

Don’t try to access another person’s tenancy, disrupt the service, or use Porchlight to harass anyone. We may suspend accounts that do.

7. Our responsibility

We work hard to keep Porchlight accurate, available and secure. Dates, notices and statements in Porchlight are tools to help you; you remain responsible for your own legal and tax obligations. Nothing in these terms limits your rights under the Consumer Protection Act.

8. Ending

You can close your account at any time and download your data first. We keep tenancy records for five years after a tenancy ends, as described in our privacy notice.

9. Law and disputes

These terms are governed by South African law. Contact us first at hello@porchlight.co.za and we’ll try to sort it out together.

Draft for the pilot. To be reviewed by an attorney before launch.